At SteelCloud, we focus on exceeding our customer’s expectations.  SteelCloud Customer Care provides support to our government and commercial customers as well as our technology partners.  All of our software and signatures updates are available for download from our secure support site.  Customers are provided with instructions and credentials for accessing this site.

Technical Support

The SteelCloud Technical Support team is available to assist customers in understanding, deploying, and maintaining  our products more effectively and to respond to your inquiries. You can reach us by phone or email, or select the button to the right to directly enter a Customer Care ticket.  Our team is dedicated to quickly address your support requests.  All inquiries received during business hours will be responded to the same day, typically within several hours. All after hour requests will be responded to the beginning or the next business day.

The Customer Care ticket form on this page is the preferred method for initiating SteelCloud support, where it is automatically logged and tracked in our our CRM system.

Customer Services Portal

The customer services portal connects SteelCloud customers to a secure centralized site for access to  ConfigOS application downloads and update to date STIG and CIS Signatures.

The SteelCloud Customer Portal can be accessed here: Https://Customerfiles.SteelCloud.com